Privacy Policy

Privacy Policy

Last updated: January 2024

Information We Collect

We collect information you provide directly to us, such as when you:

• Make a reservation at our hotel
• Register for our loyalty program
• Use our facilities (Zen Spa & Wellness Center, Infinity Pool, Fitness Studio)
• Dine at Crimson Flux Restaurant
• Contact us for customer service
• Subscribe to our newsletters or promotional materials

Personal Information

The types of personal information we may collect include:

• Name, address, phone number, and email address
• Payment information and billing address
• Passport or identification information (as required by law)
• Preferences and special requests
• Communication records and feedback

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Provide hotel services and amenities
• Process payments and prevent fraud
• Communicate with you about your stay
• Send promotional materials (with your consent)
• Improve our services and facilities
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Staff training on data protection
• Access controls and monitoring

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Reservation and billing information is typically retained for 7 years for accounting and tax purposes.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.